
Rep. Mele Carroll Speaks with DHS Clients
HONOLULU—On Saturday, April 10, Rep. Mele Carroll (D-13th) visited Lana`i with a House Speaker Calvin Say (D-20th) and Rep. Angus McKelvey (D-10th), who chairs the House Committee on Economic Revitalization, Business, and Military Affairs.
Rep. Mele Carroll says, “Citizens on O`ahu always have the option of coming to the Capitol directly to discuss their concerns, but citizens in my district often feel they are isolated from the Legislature and from the decision-making process. I’m happy that the House leadership, specifically Speaker Calvin Say recognizes the importance of this issue and is willing to take the time out of their busy schedules to acknowledge Lana`i and hear its citizens’ concerns.”
Among the chief reasons for the visit was to give House leaders the opportunity to see how the Department of Human Services runs on Lanai, more importantly the neighbor islands. Rep. Mele Carroll says, “There is a huge difference between Lana`i and O`ahu in terms of how DHS workers communicate with their clients. On Lana`i, face-to-face contact is crucial. Many of the residents don’t have internet access and there is only one public fax on the island. It is very important to them that they know the person handling their paperwork—their lives, essentially. About 58% of the population are of Filipino ancestry, many of whom came to Lana`i work on the plantations, so it is very important that a worker be present to explain exactly what is required.” Especially with many of the residents being bilingual, a person with the skills to speak their language and assist them with services is necessary.
Several DHS clients attended the meeting to ask questions and offer suggestions to Representative Mele Carroll and her colleagues that were present. One client claimed she was once on hold for five hours when calling an O`ahu DHS office and asked how such situations could be avoided if all DHS beneficiaries were required to apply for services over the phone. Others cited concerns over whether elderly and disabled clients had the technical knowledge necessary to apply for services electronically, saying, “We are worried that Lana’i will be forgotten if they get rid of our DHS staff and office.”
After hearing concerns from the residents from Lana’i and discussing the issue with Representative Mele Carroll, Speaker Calvin Say recommended as a solution that EPOD reorganization occur only on O`ahu, where access is not as limited, and that Senate Bill 2650 include a proviso preventing EPOD reorganization from affecting neighbor island offices. The present draft of the bill authorizes the governor to implement a pilot program in counties with a population exceeding 500,000. Only Honolulu County currently meets that criteria.
Rep. Mele Carroll says, “Although my ultimate goal is to ensure that no cuts are to take place in the Department of Human Services, this visit to Lana’i has accomplished saving neighbor island offices to be exempt from this reorganization that the administration is proposing. It is not right to impose a new system without any consultation with the people who will be affected by it the most. I want to thank the Lana`i residents who came to meet us on Saturday and spoke out about their concerns regarding the closure of the Lana`i office. Together we have inspired a measure that could save our most vulnerable residents from losing the benefits they so desperately need.”
The State House of Representatives and the Senate will vote on SB 2650 for third reading on Wednesday, April 14th.
Rep. Mele Carroll says, “My colleagues and I have been fighting the reorganization for months. I am very grateful to the Speaker, Representative Angus McKelvey and Representative John Mizuno for your assistance in this matter. More importantly, to the residents of Lana`i whose stories were told to us that really made a difference.”
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Rep. Mele Carroll, Speaker Calvin Say, and Rep. Angus McKelvey Hear Questions and Comments

Rep. Mele Carroll Addresses the Lana`i Community